Policies and Shipping

Free pickup in Pahoa. Island-wide delivery available fee depending on location. We offer shipping across the Hawaiian Islands. Some products may qualify for free shipping when picked up at the port—door-to-door delivery is not included. Please inquire for details.

We strive to offer the best prices on electric bikes, but it's important to note that shipping to Hawaii comes with additional costs. Many manufacturers advertise "free shipping," but this applies only to the continental U.S. Shipping e-bikes to Hawaii involves hazmat regulations for lithium batteries, requiring special handling and higher costs. We appreciate your understanding and are committed to providing the best value for our island customers.

No returns on bikes; exchanges only within 30 days of purchase if the bicycle is in new condition. Parts and accessories in brand new, unused condition with full packaging may be returned within 7 days for a refund. All refunds, including canceled special orders, will be subject to a restocking fee. 

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Mahalo! 

We accept Cash, Venmo, PayPal, Credit Cards, and offer financing through Synchrony Bank (CLICK HERE to apply) and a Layaway Program

 We offer a flexible layaway option to make owning your ride easier. Secure your bike with a deposit and pay the balance over time before pickup or delivery. No interest, no hidden fees—just a simple way to reserve your ride. 

To hold a bike outside of our layaway program, we require a non-refundable deposit. This ensures the bike is reserved for you and removed from our available inventory. The deposit will be applied toward your final purchase price. 

All bikes come with a 1-year manufacturer warranty. Local support means you won’t be stuck shipping bikes back to the mainland.

Limited 1-Year Warranty

Puna Rides Hawaii (“we,” “us,” “our”) provides a limited warranty (not a “full” warranty) on e-bikes and battery-powered items sold directly by us.

What is Covered

• Defects in materials or workmanship for parts installed by Puna Rides Hawaii.
• If a covered part fails under normal use within 1 year from the original purchase date, we will repair or replace the part, at our discretion.

What is Not Covered

This warranty does not cover:

• Normal wear and tear (tires, tubes, brake pads, grips, cables, etc.). 
• Damage or failures due to misuse, abuse, neglect, improper maintenance, lack of care, water or weather exposure, accidents, crashes, alterations or modifications, improper installation, or use of unauthorized parts. 
• Cosmetic damage (scratches, dents, paint, finish). 
• Labor associated with installing replacement parts (unless otherwise agreed).
• Shipping or delivery fees associated with warranty repair or replacement.

How to Request Warranty Service

1. Contact us at 808-289-0967 with your order number, proof of purchase, a description of the defect, and photos or video showing the issue.

2. We may require you to return the defective part for inspection (at your cost) before approving a warranty claim.

3. If approved, we will ship the replacement part. The customer is responsible for shipping costs, unless otherwise agreed.

Additional Terms & Disclaimers

Use of aftermarket or non-authorized parts, or any modifications, voids the warranty for affected components.

This warranty is offered only to the original purchaser.

This warranty gives you specific legal rights; you may also have other rights under state law which vary. 

Title of the warranty is “Limited Warranty.”